4 months ago
We had a family of six (2 adults, 4 kids) stay for two nights and while the room was a tight fit given two queen beds and a queen pull out couch, it was relatively clean and the front desk staff were pleasant. The indoor pool and spa area was large, and towels were routinely brought in. Breakfast is typical of what you would see at any run of the mill hotel, no issues there either. Good enough for us! The only thing I would suggest to the hotel management itself is to get more people working your building at night. The poor front desk lady was the only one there running the joint, and with three levels and what I would assume to be a plethora of guests on any given night (especially a holiday weekend), that was just unacceptable. Not to me or my family, but to your staff. I even saw her restocking the pool towels and letting everyone know the pool was closing in 5 five minutes. At one point we needed extra towels for our room, I called the front desk, that was when I was told she was the only one on duty that night and if I had a way to come grab them myself it would be much appreciated. Again, not an issue for us, but please support your staff better. She was alone again on our second night there as well. Overall, great stay for our short trip to Flag.
