5 months ago
Overall: The room was fine, but there were several issues throughout the stay. I travel often and stay in a wide range of hotels, so I have a good sense of what to expect around the $100/night price point. PROS: - Clean room - Friendly and helpful front desk staff - Comfortable bed - Great, centralized location in a safe area - Reasonable price (about $100/night after package discount) CONS: - Housekeeping was minimal: During our 6-day stay, we had to request towels daily. The room was only cleaned once (on day 4, after asking), and even then only one bed was made and trash wasn’t taken. - Toiletries were not stocked: Shampoo, conditioner, and body wash were nearly empty upon arrival. After notifying the front desk at 7am, nothing was refilled by the time we returned at 6:30pm and had to request it again. It was then taken the following day when they came to make the one bed. - No bathtub: Only a shower, which may be inconvenient for families or guests who prefer baths or have children. - Breakfast was very limited: Options included cereal, white bread, bagels, waffles, and biscuits and gravy (only on day 1) and potatoes (only on the last day). We were told sausage was available daily but never saw it. - Noisy HVAC unit: The fan/heater would get very loud and vibrate. One night it became so disruptive at 4am, it woke us all up and we had to turn it off and sleep in the cold (around 30°F outside). - No visible ice machine: Staff couldn’t confirm its location at check-in, and we never found one, so we had to get ice elsewhere each day. *Overall, while the basics were covered, the lack of upkeep and amenities made the stay less comfortable than expected for the price
