Holiday Inn Express & Suites Williams by IHG

Gabe Davis

in the last week

I've stayed at Holiday Inn Express properties many times over the years, and this stay was the worst experience I've had with this brand, bar none. Let's start with the room. We booked based on the listing stating the room sleeps 6. What we got was a pullout couch with a twin mattress. A twin. For a room that supposedly accommodates six people. I don't know how Holiday Inn's math works, but it doesn't work for families. And that twin pullout? You could feel the springs through the mattress with the lightest touch. I have photos. Both queen headboards were in embarrassing condition, with large chunks of faux leather peeling off all over them. Again, I have photos. This is not normal wear and tear. This is a room that has not been maintained and should not be rented to paying guests. But the real low point was one particular staff member. I don't use the word "awful" lightly. This person was rude, dismissive, and completely indifferent to our concerns. No attempt to help, no apology, no accountability. It was stunning. I've given Holiday Inn the benefit of the doubt for years. Not anymore. Save yourself the frustration and book somewhere that actually delivers what it promises.

Brian Jones

2 weeks ago

Ripped headboard in room. Dirty hallways. Beds are hard. Also to many devices that have little lights in room. Especially the smoke detector being on the ceiling right above the bed was so bright…The location in Bullhead city was so much better.

Marintha Knight

2 weeks ago

Needs renovated. Soft headboard scratched, no trashcan liners, slow drain sink, lamp shade broke, armore doesn't shut. Overall, dirty, carpet needs shampooed, shower grout needs cleaned. The hotel in general needs a complete scrub down. When the concerns were addressed, the comment was "oh, they're all like that" and "the new directive from IHG... housekeeping was told not to put a liner in the trash cans to only drape it over the side". Needed to flush twice. Impression of the bed was that it was haphazardly made as if the bedding was not changed.

Lars Kinold

2 weeks ago

Our room, especially the bathroom, was very dirty, so my wife had to disinfect the surfaces and the toilet. There were still noticeable stains from the previous guest on the toilet seat. The hallways had old, dirty carpets, and everything looked very neglected. The pool was unusable. The staff was friendly, but the hotel staff seemed severely understaffed. The location was too far from the famous downtown area.