Memorable, perfect and would love to come back. Thank You for everything
Staff:
We came late at night and your front desk officer, Lolè gave us help and support - much beyond any expectations.
She was amazingly friendly, competent and helped us to settle and find our place more than we have ever discovered anywhere on our tours - anywhere, anytime.
We are from Europe (Germany) and she was a highlight, who are remembered from our whole family, on same level as Bryce Canyon, Grand Canyon, Yellowstone and so on..
Thank you so much for Your friendlyness and help.
Caused by her, we also got member of Wyndham Hotels and visited on our tour 3 more hotels (and not the last)
Our stay there was nice, comfortable and uncomplicated.
If we ever come back to your area, You will see us again.
Fam Sorensen from Germany
You can never really go wrong with with LQ when traveling with pups. This location was no exception, we found it to be clean and comfortable. There is a nice big open area across the street to take and run your dogs. Breakfast was fine, the usual free breakfast spread. There was a big bus of tourists that cleaned out the fruit…like took plenty extra for the road so that was disappointing but not the fault of the property.
Nice new hotel. Very clean room and comfortable bed/set up. Check in staff friendly. Liked that there were two elevators. Enjoyed our stay. Would definitely stay here again.
The location is good, walkability good, breakfast is extremely basic, every apple was rotten inside ( similar to the staff, but I’ll address that here too) , however, this place is poorly built. Whenever you can hear guests above your room simply walking, you know it’s going to be bad.
The first night we were below a family of five who were walking until 12:30 AM. I had two young children with me, but I travel often for business and I know that this can be a nuisance so I definitely had them walk lightly…
The next morning we were moved to another room, by Debbie(the kindest person there) to the third floor, with no one above us and the sleep was better for the next two nights.Then a person checked in above us on the fourth floor the last night we were there, they obviously checked in after 12 AM and woke up at 5 AM to use the restroom then again at 7 and checked out at 9… Ask me how I know?
But this wasn’t the ONLY reason I won’t return. THE STAFF IS VERY UNWELCOMING AND AVOIDANT. THERE WAS NEVER ANYONE AT THE FRONT DESK, ESPECIALLY WHEN I NEEDED THE WI-FI CODE TO DO A PROJECT IN THE MIDDLE OF THE NIGHT. I CALLED CONSTANTLY AND NO ONE ANSWERED THE PHONE I HAD TO GET DRESSED AND GO DOWNSTAIRS AND THE LADY WAS THERE BUT NOT ANSWERING THE PHONE… BUT THE INCIDENT THAT REALLY SEALED IT FOR ME WAS AN ENCOUNTER WITH MELISSA!
At approximately 1:30 AM a member of my party decided to take a shower. The water turned on for five minutes and then it shut off in the middle of the shower. There was no water coming from the sink or the shower. I called and politely asked if the water was down for maintenance and she replied rudely saying it’s not possible that there is no water because there’s nothing wrong. I told her to let me call her back and I went to check everything in the bathroom. It was then I made a video of nothing but air coming from the lines. I called back and asked if she would like to come and check because she exclaimed that there was no way there was no water. She went on to say she had just checked someone in and they were not complaining (no one else was complaining. It was 1:30 AM, Everyone else may have been asleep). Yet she argued and talked to me as though I was lying!
I asked if she would like to come upstairs and see what I’m referring to she replied no and I said well I promise I’m not insane, but there is simply no water. Mind you, the entire time I’m still being polite because I’m in disbelief of the situation and her attitude, however, she doubled down on the rude, and said she was not going to come upstairs to check, and hung up the phone on me.
I got dressed, went to the front desk, asked I asked if she would like to see the video, she ignorantly replied no, then she gave me keys to another room in the floor in which he could take a shower, which is what he did. The next morning I found out (from Debbie) that there had been some work done to the waterlines a week ago and there was possibly air in the lines, which made a lot of sense however, there was no reason for her to be rude and argue with me, as if I didn’t know what I was talking about.
I’ve never experienced that in my 30 years of travel, absolutely rude, this staff was the most avoidant, monitoring( older man, obviously an owner and breakfast girl) unwelcoming staff I’ve ever encountered at a Wyndham hotel with the exception of Debbie. She was the only person who was down to earth and hospitable.
I am a Diamond member w wyndham, this was my first visit to this city, it won’t be my last. I noticed Marriott properties on the way out. Perhaps those will be more welcoming and better built. I won’t be back.
The hotel is conveniently located close to downtown Kanab. Restaurants, grocery stores, gas, and a laundry mat are within minutes of driving. The lobby is large and very welcoming and our room appeared clean upon our arrival.
However, when we pulled out the sofa bed, we found bits of cereal and a used ziplock bag trapped on top the mattress. Additionally, the mattress cover was stained with what appeared to be blood. Yuck! It was so gross, my 9-year-old refused to sleep on the mattress and used the couch instead.
Our two largest complaints however are all the broken washing machines and the broken elevator. The one functioning elevator is incredibly slow so we often resorted to taking the stairs to the third floor. The thin walls allowed us to hear our neighbor's TV program throughout the night. Overall, I wouldnt recommend this location because there are other options in Kenab.
