The Grand Hotel at the Grand Canyon

Virginie Destrée Riant

2 months ago

A very good alternative to staying in Grand Canyon Village at a much more reasonable price. Free parking is definitely a plus. However, be careful with your room location. We were initially given a room overlooking the dumpsters and the air conditioning units. Thankfully, the staff agreed to move us to another room. The rooms have been renovated and are pleasant overall, but there are still some issues. The floor was really dirty, the bed was comfortable enough, but the air conditioning was extremely noisy, making it impossible to sleep with it on. Also, the power outlets by the bedside tables didn't work. Overall, it's a decent option for the price, but there is definitely room for improvement.

Mattia Venturati

2 months ago

Leaving an item behind in your room just a couple of hours after checkout is a common mistake that can happen to anyone. What shouldn’t happen, however, is encountering a system so incredibly inefficient that an entire toiletry bag left in plain sight on the bathroom sink simply vanishes into thin air. The Grand Hotel's handling of this "lost item" would almost be comical, if it weren't for the actual loss I experienced: Protocol above all: I called just two hours after leaving. Instead of simply sending someone to check the room, I was told nothing could be done over the phone. I had to wait for an official form to be sent via email. The ghost email: Naturally, the email never arrived. I had to call them back twice just to beg for this crucial piece of paperwork to be sent. The verdict: I filled out the form, sent it back, and received a flat, dry response: "We have been unable to locate your item(s)." There are only two possibilities here: either the toiletry bag evaporated off the bathroom sink, or the housekeeping was done with an alarming level of carelessness. I repeatedly asked to speak with a manager to get some basic clarity on how something like this is even possible, but the response was absolute silence. No one ever bothered to call me back. I left behind a brand-new bottle of perfume and items of sentimental value at this hotel. In return, I walked away with the absolute certainty that behind the facade of a "Grand" Hotel lies a deeply subpar customer service, where bureaucracy is used purely as a shield to wash their hands of guests' problems.

Julie Benites

3 months ago

Our family really enjoyed our stay at the Grand Hotel. Upon first impression, the hotel is the nicest in the area. The grounds and exterior are well kept. The lobby is beautiful and clean with well appointed furniture. All of the staff we encountered were super friendly and helpful. We recommend drinks and food at the saloon. The staff there is great and the food was delicious. The front desk clerk informed us the rooms were recently renovated and we could tell. The rooms were clean and modern. We hope to be back!

Stevie B

4 months ago

The hotel is located just outside Grand Canyon's south entrance. Its centrally located to several restaurants and a few general stores. The staff is easy to talk to and they have a good knowledge of the area and dinning options. The hotel if friendly and has very good atmosphere. Our room was well appointed with comfortable beds, safe, microwave, refrigerator and very good coffee service. Bathrooms are a bit on the small size but had very nice features. We were very pleased with mgmt of room temperature. Parking was great and well lite at night. Overall if your visting the Grand Canyon The Grand Hotrl a the Grand Canyon is one to seriously consider. Its a bit more expensive other hotels near by but it was worth the few extra dollars.

joan maher

4 months ago

One of the best hotels I have every stayed at. The rooms are very modern with outstanding beds. Everything is very clean and fresh. The shops were a nice touch. The hot tub and pool were warm and cozy. We slept all night with the window open and were never woken by noise.