4 months ago
Hard to give a fair review on this hotel because it was amazing in some ways, but lacked some things as well. On the plus side, the customer service was top notch with the front desk being extremely nice and helpful and even changed my room when I had a problem with the room that was reserved, and that change was to an upgraded room for no additional charge. In the upgraded room, the furnishings were very nice overall and the bed and towels were both soft and nice, with the rest of the furniture showing a clear effort at quality. The lodge is also well located in Williams. On the down side, the breakfast is average, the kitchenette had a sink with microwave and mid sized refrigerator and coffee machine but nothing else so I had to go buy plastic plates, cups and forks since I was there a few days. For an old building, the walls were kinda thin (or had one noisy neighbor) and the floors were noisy. Also, there are none of the usual amenities that make 4+ star hotels stand out. No pool, gym, laundry (I think), vending, concierge, but parking is free and there is a hangout area in the middle of the parking lot. Overall, a nice hotel in a small town that stands out above the chain or average hotel. Great value but I would rate it a solid 4 star hotel compared to most.
