3 weeks ago
This isn't primarily about Flagstaff, but about the rental company in general. Stay away from this shady outfit. If you have a problem, you really have a problem. Unfortunately, you can't give zero or negative stars. Our rental car had a problem on the road (the charging system). The vehicle was towed, and we were repeatedly promised that a replacement car would be delivered to our hotel in Page that same day. We waited all day in vain. We kept being told, "The vehicle is on its way." None of it was true. Only after more than 25 phone calls, countless empty promises, and hours of waiting did we finally get a replacement car around 10:00 PM. In the meantime, we were repeatedly put off or simply hung up on. We even had to search for solutions ourselves with other rental companies and through Check24 because Alamo offered absolutely no reliable help. We were practically stranded, even though we absolutely had to continue our journey the next morning. No one could give us a definitive answer as to when, or even if, a replacement vehicle would arrive. In the end, a driver finally brought a Jeep late that evening – but only after a whole day of stress, uncertainty, and wasted vacation time. This is no way to treat customers. When everything works, Alamo might be okay. But as soon as a problem arises, their customer service seems completely overwhelmed. For us, this was by far the worst experience we've ever had with a car rental company. We will definitely avoid Alamo in the future and cannot recommend them.
