I mistakenly reserved a vehicle for the following week and went to this Alamo expecting a vehicle. Of course, Steve couldn't find my reservation and I started to feel despair. Steve stayed calm and thankfully was able to get me into a vehicle that ended up being better (for my purpose) than what I reserved. As well, Steve was very kind and reassuring in his ability to help me out. John checked me back in and I was able to express my deep gratitude with Steve. Both bros were super helpful!! I had a great experience.
I can’t say enough good things about the Alamo/Enterprise team at the Flagstaff Airport, especially John and Angel.
We’re from Michigan and were on a cross-country family adventure. We flew one-way to Las Vegas for a few days of fun, then planned to road-trip home while searching for a rust-free truck to buy. Our original rental was only booked from Las Vegas to Flagstaff because we expected to find a truck within those three days.
Unfortunately, we didn’t find the right one. We assumed it would be easy to rent another one-way vehicle from Flagstaff to Michigan—but we quickly learned that wasn’t the case. The local Budget location had nothing available, so we took an Uber to the airport, where I had reserved a vehicle through Expedia. To our surprise, three rental counters were completely out of one-way vehicles.
Alamo was our last stop, and that’s where everything turned around.
John immediately put us at ease. Even though they were short on vehicles, he assured us that once the day’s flights were taken care of, he would make sure my husband, daughter, and I had a vehicle to get home to Michigan. True to his word, he and Angel somehow found us a rate that was much lower than we expected, and treated us with genuine kindness throughout the entire process.
Travel can be stressful, especially when you’re over 1,800 miles from home and your plans suddenly fall apart. John and Angel turned what could have been a disaster into a positive experience we’ll never forget.
I even called today just to thank them personally because their exceptional customer service deserved to be recognized. We had a wonderful conversation, and it reminded me that there are still people who truly care about helping others.
If you’re renting a vehicle in Flagstaff, I wholeheartedly recommend the Alamo/Enterprise team. John and Angel were truly angels for our family. Thank you for helping us continue our journey home!
Very pleased with my first Alamo rental experience. Great price, vehicle (Nissan Altima) and your reps John in Flagstaff and Logan at Sky Harbor were a pleasure to work with. Would definitely use Alamo again for my vacation car rental needs in the future.
